Good customer relationships in the packaging industry arise where technical know-how meets personal support. Following this ethos, Nordson Packaging has gained Meltech GmbH as an authorised sales partner for the German-speaking region. Since May 1st, Meltech has been complementing Nordson's network to provide more direct support to customers in the area of hot melt systems.
Nordson Packaging is known for its close customer relationships and practical support. With Meltech by its side, this strength is set to be further expanded. Meltech GmbH brings its many years of experience in maintenance, system overhaul, and technical support for hot melt systems. The aim is to maximise system availability, reduce downtime, and ensure production processes are safeguarded in the long term.
A particular focus of the partnership lies on preventative service concepts. Technical check-ups and the documentation of the system's condition are part of this, in order to identify potential weaknesses early on. Targeted maintenance measures are intended to minimise unplanned downtimes. Meltech also pursues a sustainable approach when overhauling systems, by taking into account not only components urgently requiring repair, but also parts subject to wear and tear or age.
Added value through close cooperation
„With Meltech GmbH, we have an experienced partner by our side who can competently present our products in the market and strengthens direct access to our customers,“ emphasizes Aleksandar Marinkovic, EMEA Channel Manager at Nordson Packaging.“
The integration of technology, service, and consulting is intended to create tangible added value for customers. Short response times, technical expertise, and personal contacts ensure that requirements can be quickly understood and solutions efficiently implemented.
Long-term customer success through strong service
The collaboration between Nordson and Meltech underscores both companies' shared understanding that long-term customer success is not solely based on high-performance technology, but on a robust service concept. This concept ensures equipment availability, supports production processes, and sustainably assists customers in their daily operations.
Source: Nordson
