{"id":10516,"date":"2018-05-17T13:28:12","date_gmt":"2018-05-17T11:28:12","guid":{"rendered":"https:\/\/packaging-journal.de\/?p=10516"},"modified":"2020-08-21T17:28:45","modified_gmt":"2020-08-21T15:28:45","slug":"khs-customers-receive-technical-support-on-three-levels","status":"publish","type":"post","link":"https:\/\/packaging-journal.de\/en\/khs-kunden-erhalten-technischen-support-auf-drei-ebenen\/","title":{"rendered":"Customers receive technical support on three levels"},"content":{"rendered":"

KHS, the Dortmund-based manufacturer of filling and packaging systems, has expanded its 24-hour customer support. Contact persons for technical support are now available around the clock at the so-called \u201e24\/7 Service HelpDesk\u201c.<\/p>\n

Introduced by KHS<\/strong> a three-tier support system for customers all over the world. The aim of the new structure is to largely avoid long production losses and downtimes for KHS customers.<\/p>\n

Support requests<\/strong> of customers are categorised in the first step. Once the problem has been identified, the enquiry is forwarded to the right contact person. Spare parts enquiries are processed technically and commercially.<\/p>

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\"Ingo
Ingo Hackler, KHS (Image: KHS)<\/figcaption><\/figure>\n

\u201eWe reliably ensure system availability in the production process and make an important contribution to increasing the competitiveness of bottlers,\u201c explains Ingo Hackler<\/strong>, head of the \u201e24\/7 Service HelpDesk\u201c on the new KHS support concept.<\/p><\/blockquote>\n

In the second Support level<\/strong> customers then receive technical support from KHS technicians by telephone or via the ReDis remote maintenance system.<\/p>\n

If necessary, experts from the design departments are called in at the third level for further problem solving. Any spare parts deliveries are made via the \u201eKHS World Logistics Centre<\/strong>\u201c in Dortmund.<\/p>\n

With regard to the costs of support, KHS has announced that the structure has also been changed here. Customers are now charged Hourly packages<\/strong> offered. You can book ten, 25, 50 or 100 hours of support per year. The higher the number of hours booked, the lower the price per hour.<\/p>","protected":false},"excerpt":{"rendered":"KHS, the Dortmund-based manufacturer of filling and packaging systems, now offers round-the-clock technical support with its \u201e24\/7 Service HelpDesk\u201c.","protected":false},"author":1,"featured_media":10518,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"__cvm_playback_settings":[],"__cvm_video_id":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_title":"","csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[114],"tags":[53,43,57560,52],"class_list":{"0":"post-10516","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-aus-den-unternehmen-news","8":"tag-abfuelltechnik","9":"tag-aus-den-unternehmen","10":"tag-khs-gruppe","11":"tag-logistik","12":"cs-entry","13":"cs-video-wrap"},"acf":[],"vimeo_video":null,"_links":{"self":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/posts\/10516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/comments?post=10516"}],"version-history":[{"count":0,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/posts\/10516\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/media\/10518"}],"wp:attachment":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/media?parent=10516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/categories?post=10516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/tags?post=10516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}