{"id":30046,"date":"2020-01-16T08:15:56","date_gmt":"2020-01-16T07:15:56","guid":{"rendered":"https:\/\/packaging-journal.de\/?p=30046"},"modified":"2021-01-12T09:11:59","modified_gmt":"2021-01-12T08:11:59","slug":"mosca-one-service","status":"publish","type":"post","link":"https:\/\/packaging-journal.de\/en\/mosca-one-service\/","title":{"rendered":"Mosca: All-round service for customers worldwide\u00a0"},"content":{"rendered":"

For two years now, Mosca GmbH from Waldbrunn has been offering customers worldwide standardised maintenance, repairs, installations and support with machine relocations with \u201eONE Service\u201c.\u00a0<\/span><\/p>\n

Now the Specialists for strapping machines<\/strong> A first summary: With over 2000 machines throughout Germany<\/strong> With a maintenance contract, there are hardly any ad-hoc call-outs to rectify faults. ONE Service thus ensures Plannability and reliability<\/strong> at the end of the packaging line.<\/p>\n

\u201eIn times of digitalisation and Industry 4.0, the demands on our customers\u201c production processes and therefore on our machines are changing at a rapid pace. This makes it all the more important to us that our service is not only able to keep pace, but is also one of the pioneers in our industry,\" says Mosca Managing Director Timo Mosca<\/strong>.<\/p><\/blockquote>\n

Two years ago, Mosca therefore launched the new service concept ONE Service<\/strong> introduced worldwide.<\/p>

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Maintenance contracts for customers around the world<\/b><\/h2>\n

This fundamentally changes Mosca's approach to service. A central component of the concept are Targeted maintenance contracts<\/strong> around the world - an offering that sets Mosca apart from other manufacturers in the strapping industry.\u00a0<\/span><\/p>\n

\u201eThe standard is that customers only contact us if a machine has broken down. These are malfunctions that need to be resolved immediately - and cause a lot of stress, both for the manufacturer's technicians and for the customers, who can't afford any downtime in their lines,\u201c explains Michael Raule<\/strong>, Head of Technical Service at Mosca.<\/p><\/blockquote>\n

When Mosca service technicians visit customers today, there is usually no sign of this pressure. Over 2000 machines<\/strong> are now under maintenance contract<\/strong> and are provided according to ONE Service Standard once or twice a year<\/strong> checked.\u00a0<\/span><\/p>