{"id":53278,"date":"2021-12-07T17:00:21","date_gmt":"2021-12-07T16:00:21","guid":{"rendered":"https:\/\/packaging-journal.de\/?p=53278"},"modified":"2021-12-13T14:02:59","modified_gmt":"2021-12-13T13:02:59","slug":"thyssenkrupp-expands-its-digital-offering","status":"publish","type":"post","link":"https:\/\/packaging-journal.de\/en\/thyssenkrupp-erweitert-sein-digitales-angebot\/","title":{"rendered":"thyssenkrupp Rasselstein expands its digital offering"},"content":{"rendered":"
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Germany's only tinplate manufacturer thyssenkrupp Rasselstein is further expanding its digitalisation strategy. Customers can now submit and manage complaints and product information in the Packaging Steel app developed by the company. The new module offers users ease of use and also shortens processing times.\u00a0<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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thyssenkrupp Rasselstein has Packaging Steel App<\/a> 2017 and has been continuously developed since then. In particular Corporate customers benefit from a wide range of services<\/strong>. The software provides all the details of the company's available products at a glance. Users also receive News and interesting facts about packaging steel and sustainability as well as comprehensive data on the product range<\/strong>. With the complaints tool, thyssenkrupp Rasselstein has now added another important component to the app.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u201eWith the app, we are now enabling our customers to use another medium direct and uncomplicated contact with our employees<\/strong> to step in. The This significantly speeds up and simplifies the recording of complaints<\/strong>. Clear-cut and trivial cases can be concluded even more quickly in future.\u201c<\/p>

Dr Heiner Sch\u00e4fgen, Head of Technical Customer Service at thyssenkrupp Rasselstein<\/p><\/blockquote>

The app is available for mobile devices with iOS and Android, and the new complaints module is now available as an update for existing customers.<\/p>

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Digitalisation is also playing an increasingly important role in tinplate production: the constant exchange of measurement data between the systems increases product quality.\n(Image: thyssenkrupp Rasselstein GmbH)<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The new tool offers authorised users a wide range of options for submitting complaints, describing product information and checking the entire process. The Handling is very simple<\/strong>First, the barcode of the respective package is scanned by camera. Any material defects or notes can then be described via a text field in the app. Alternatively Users can also create a voice message<\/strong>. It is also possible to take photos and videos of the product and integrate them into the complaints process. Finally, the information collected via the app directly into thyssenkrupp Rasselstein<\/a> ERP system and to the technical customer service department<\/strong>. There, an employee receives an immediate message on their smartphone about the receipt of a complaint.<\/p>

During the entire processing time, the customer and employee can exchange further information via the chat in the app. In addition, the Complaint status directly visible in the app<\/strong> - the application provides all information at a glance.<\/p>