{"id":78688,"date":"2023-04-21T13:15:42","date_gmt":"2023-04-21T11:15:42","guid":{"rendered":"https:\/\/packaging-journal.de\/?p=78688"},"modified":"2023-04-19T15:22:10","modified_gmt":"2023-04-19T13:22:10","slug":"optima-service-portfolio-recipe-for-success","status":"publish","type":"post","link":"https:\/\/packaging-journal.de\/en\/erfolgsrezept-serviceportfolio-optima\/","title":{"rendered":"Recipe for success for a unique service portfolio"},"content":{"rendered":"
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The Optima Group has adapted the Total Care service programme holistically to customer requirements. Whether it's a quick production start, long-term support, spare parts supply, efficiency improvement or digital support for maintenance: the right solution is available for every challenge.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The company has risen to the challenge and managed to develop into a total solution provider for its customers: comprehensive and covering the entire life cycle of the machine. The idea behind the comprehensive Optima Total Care service programme is clear. The The focus is on the customer's success and reliable production through excellent services<\/strong>, because for Optima<\/a> applies: \u201eWe care for our customers.\u201c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Firmly anchored in the customer's plant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With Optima Total Care, customers can ensure the full production of their system in the long term with predictable and transparent service costs. (Image: Optima) <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In order to be able to support customers even better and faster, the services have been adapted and optimised to the roles in the plant. The production manager of a globally active group (let's call him Tom), for example, has difficulties maintaining a high level of efficiency in production. One reason for this is that the format changeover time was previously too long.<\/p>

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The solution is the digital Optima Change Over Assist. With its help even inexperienced machine operators can navigate quickly and safely through a complex format changeover<\/strong>. This means that problems with constantly changing formats and frequently changing personnel are a thing of the past. If only Tom knew that Change Over Assist is just one of the countless little helpers in the Optima Service.<\/p>

\u201eOur aim is to ensure the success of our customers and thus deliver tangible added value. With our comprehensive Optima Total Care service offering, we can fulfil this aspiration. Only by focussing on our customers and their requirements can we achieve great things together.\u201c<\/p>

Dr Stefan K\u00f6nig<\/strong>, Managing Director at Optima packaging group GmbH<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lifetime production readiness in focus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The digital, reliability-based maintenance system WEmaintain supports customers with customised maintenance strategies. (Image: Optima) <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For Customised and expandable service solutions and maximum availability<\/strong> Optima is now meeting this challenge. To this end, the service portfolio has been honed and is now based on four pillars that combine traditional and digital services and are always geared towards the needs of customers:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  1. Core Services<\/strong>
    <\/em>Core Services safeguard production through installation and commissioning, optimised spare parts supply as a global supply chain partner, overhaul planning, new formats, upgrades and industry-leading maintenance systems such as digitally supported reliability-based maintenance concepts. Current guidelines and safety standards are complied with, resources are saved, the Efficiency and productivity improved and unplanned stops in production reduced to almost zero<\/strong>This is unique in the packaging industry.

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  2. Knowledge Services<\/strong>
    <\/em>Knowledge transfer through seamless and intuitively provided content helps machine operators through the daily production routine. Through Training, video tutorials and smart instructions help employees learn quickly and efficiently<\/strong>. Specially trained \u201eSubject Matter Experts\u201c take the transfer of knowledge to the customer to a new level. Information is provided digitally and is quick and easy to find. In the event of a fault, the system uses video monitoring of the processes to point out the fault directly: The machine guides people in a lightning-fast and solution-orientated manner.

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  3. Efficiency Services
    <\/strong>The demand for overall system efficiency is very high. Efficiency Services ensure that the system is operated with maximum availability at all times and potential is identified quickly and easily. Remote support with specific instructions in the event of malfunctions as well as process and efficiency analyses based on data<\/strong> are now part of daily business at Optima. This is how world-class production is achieved.

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  4. Advanced Services
    <\/strong>Feasibility studies and simulations or research and development activities are carried out jointly at the customer's request as a \u201enext level\u201c as early as the project phase in order to optimise the development of the system to the customer's needs. Expertise in consulting and product development, for example when new or alternative materials are to be used, Optima can give its customers a competitive advantage<\/strong>.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \u201eThe customer takes centre stage. Our service portfolio is also our unique selling point.\u201c Michael Weber, Director Service at Optima Consumer (Image: Optima)<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    \u201eWith our service portfolio, we can set ourselves apart from the competition and convince customers of our comprehensive services. Having a contact person from day one throughout the entire life cycle of the system is what our customers need. And that's what we can offer them with our service.\u201c<\/p>

    Michael Weber<\/strong>, Director Service at Optima Consumer<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Central customer platform plus process topics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    The central customer platform myOptima is the centrepiece of the digital orbit. The platform is available at any time and provides access to video instructions, smart instructions and digitalised documentation for the respective equipment<\/strong>. By providing 3D data, duplications of the system can be created, allowing machine operators to embark on a digital journey through drawings, circuit diagrams or pneumatic plans.<\/p>

    The targeted optimisation of all production processes requires one thing above all: valid data. The stand-alone digital process management system OPAL analyses and evaluates data, which greatly assists data science managers and process analysts, for example. OPAL records production data such as downtimes, alarms or quantity counters and generates key figures and reports on this basis. This is the only way to Transparent production, a basis for improvement measures and increased productivity possible<\/strong>. By now at the latest, Tom should realise why Optima Total Care doesn't just help him as a production manager. Whether machine operator, process analyst or maintenance personnel. Optima Total Care stands for holistic, user-orientated, efficient and safe service - for the entire life cycle of the machine.<\/p>

    http:\/\/www.optima-packaging.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    More news from the magazine <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\n\t\t\t\tIntelligent weighing technology saves resources\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
    \n\t\t\tGreenyard is equipping its high-speed lines with intelligent weighing technology from Mettler-Toledo, thereby significantly reducing the safety margin during product filling.\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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    \n\t\t\t\n\t\t\t\tFaster to sustainable packaging with AI\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
    \n\t\t\tThe Hamburg-based start-up One.Five uses artificial intelligence to find the optimum packaging faster from the wide range of paper types and coating options.\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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    \n\t\t\t\n\t\t\t\tPaper packaging for special requirements\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
    \n\t\t\tThe sister companies Kapag (Switzerland) and Oppboga (Sweden) support customers in switching from plastic to renewable raw materials with the renewable Changemaker paper and cardboard grades.\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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    \n\t\t\t\n\t\t\t\tFibre-based packaging: The path to industrial scaling\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
    \n\t\t\tFibre-based packaging is at a technological turning point. How is series production possible?\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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    \n\t\t\t\n\t\t\t\tPackaging users | Irony in the luxury segment\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
    \n\t\t\tIn his new column, Harald Braun, our packaging user, shows why luxury products sometimes deliberately forgo glamorous packaging. The deliberate break in image - from grey cardboard to sober typography - can even be a sign of strength in the premium segment.\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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    \n\t\t\t\n\t\t\t\tMore than a prompt\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
    \n\t\t\tThe start-up Pyx is managed by the founding team Stavros Kyriakidis and Otto Hefner.\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"Optima has adapted the Total Care service programme to customer requirements. The right solution is available for every challenge.","protected":false},"author":1,"featured_media":78699,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"__cvm_playback_settings":[],"__cvm_video_id":"","rank_math_description":"Optima hat das Serviceprogramm Total Care an Kundenbed\u00fcrfnisse angepasst. F\u00fcr jede Herausforderung steht die richtige L\u00f6sung zur Verf\u00fcgung.","rank_math_focus_keyword":"service,optima","rank_math_title":"","csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[28],"tags":[55,45188,60045,57574,59746,70,39],"class_list":{"0":"post-78688","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-aus-dem-magazin","8":"tag-automatisieren-und-robotik","9":"tag-digitalisierung","10":"tag-magazin-03-04-2023","11":"tag-optima","12":"tag-optima-pharma","13":"tag-verpackungsmaschinen","14":"tag-verpackungstechnik","15":"cs-entry","16":"cs-video-wrap"},"acf":[],"vimeo_video":null,"_links":{"self":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/posts\/78688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/comments?post=78688"}],"version-history":[{"count":0,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/posts\/78688\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/media\/78699"}],"wp:attachment":[{"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/media?parent=78688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/categories?post=78688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/packaging-journal.de\/en\/wp-json\/wp\/v2\/tags?post=78688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}