{"id":78688,"date":"2023-04-21T13:15:42","date_gmt":"2023-04-21T11:15:42","guid":{"rendered":"https:\/\/packaging-journal.de\/?p=78688"},"modified":"2023-04-19T15:22:10","modified_gmt":"2023-04-19T13:22:10","slug":"optima-service-portfolio-recipe-for-success","status":"publish","type":"post","link":"https:\/\/packaging-journal.de\/en\/erfolgsrezept-serviceportfolio-optima\/","title":{"rendered":"Recipe for success for a unique service portfolio"},"content":{"rendered":"
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The Optima Group has adapted the Total Care service programme holistically to customer requirements. Whether it's a quick production start, long-term support, spare parts supply, efficiency improvement or digital support for maintenance: the right solution is available for every challenge.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The company has risen to the challenge and managed to develop into a total solution provider for its customers: comprehensive and covering the entire life cycle of the machine. The idea behind the comprehensive Optima Total Care service programme is clear. The The focus is on the customer's success and reliable production through excellent services<\/strong>, because for Optima<\/a> applies: \u201eWe care for our customers.\u201c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Firmly anchored in the customer's plant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With Optima Total Care, customers can ensure the full production of their system in the long term with predictable and transparent service costs. (Image: Optima) <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In order to be able to support customers even better and faster, the services have been adapted and optimised to the roles in the plant. The production manager of a globally active group (let's call him Tom), for example, has difficulties maintaining a high level of efficiency in production. One reason for this is that the format changeover time was previously too long.<\/p>

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The solution is the digital Optima Change Over Assist. With its help even inexperienced machine operators can navigate quickly and safely through a complex format changeover<\/strong>. This means that problems with constantly changing formats and frequently changing personnel are a thing of the past. If only Tom knew that Change Over Assist is just one of the countless little helpers in the Optima Service.<\/p>

\u201eOur aim is to ensure the success of our customers and thus deliver tangible added value. With our comprehensive Optima Total Care service offering, we can fulfil this aspiration. Only by focussing on our customers and their requirements can we achieve great things together.\u201c<\/p>

Dr Stefan K\u00f6nig<\/strong>, Managing Director at Optima packaging group GmbH<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lifetime production readiness in focus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The digital, reliability-based maintenance system WEmaintain supports customers with customised maintenance strategies. (Image: Optima) <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For Customised and expandable service solutions and maximum availability<\/strong> Optima is now meeting this challenge. To this end, the service portfolio has been honed and is now based on four pillars that combine traditional and digital services and are always geared towards the needs of customers:<\/p>