With the miRemote service tool from Minebea Intec, minor problems on machines can be rectified online via a direct video connection.
miRemote made possible, based on augmented reality technology, The new system provides an immediate online connection between the customer and Minebea Intec, thus avoiding waiting times for technicians and unnecessary production downtimes: "Minor problems can often be solved with a little support. as if the service technician himself were live on site. Especially in times when travelling, access to production sites and personal contact are difficult or even impossible, miRemote proves to be the right service solution.
The breakdown of a production machine often not only costs time to rectify, but usually also has a negative impact on the financially negative impact on overall production off. But sometimes a small defect can be rectified in just a few simple steps, also via remote maintenance.
With the Augmented reality service app miRemote the service technician shows the user how to do it. The service tool creates a Direct video connection between the user's smartphone or tablet and the Minebea Intec expert. The service accesses the device's camera to visualise the problem. Through various Interaction options the technician can give the user precise instructions and is on hand to help them solve the problem.
First aid - completely location-independent
„Personal contact is not only difficult at the moment: it is not always possible for a technician to be directly on site: Access restrictions or lengthy authorisation processes are a problem when it comes to providing help quickly. With miRemote, service staff can get a picture of the situation quickly and immediately, simply by using the camera function of the device in use, without having to invest in additional hardware or software - all it takes is a link and a click and the live connection is established.“
Michael Tappe, Global Service Manager at Minebea Intec.
The connected service employee can see through the Secure app connection exactly what the user is currently seeing - as if they were right there. By overlaying gestures, transmitting helpful documents or direct instructions via the audio track, the user can be intuitively told what to do.
Thanks to the assistance via app the service is not tied to a specific location - For the user, this means that any waiting times, necessary travel documents or costs for travelling to a service employee are eliminated. If the problem cannot be resolved via the app, the service centre knows exactly what help is needed by looking at the situation in person - which is not always the case with a remote diagnosis.
Closing the gap between maintenance and repairs
The miRemote service tool Closes the gap between preventive service measures and corrective maintenance. National borders and time zones are crossed effortlessly.
„The miRemote service tool is based on augmented reality technology. This has enabled us to make our service usable and visible worldwide and at any time. The intuitive tool helps to avoid and reduce faults while increasing the technical availability of systems and devices. This makes it part of a consistent prevention strategy. The service technician can follow process steps from his location and provide assistance, for example by pointing with his finger or through visualised motion sequences.
Michael Tappe
miRemote also helps the user, where direct support is not possibleFor example, access to the production site is often difficult due to long distances or technicians are not allowed to enter the production site without further ado for safety reasons. Especially in the current situation with the corona pandemic and the global restrictions this is an extreme challenge for producers and suppliers. With miRemote, however, service employees can get a detailed picture and initiate the necessary measures in a time and cost-saving manner.
miRemote is Available in two versionsEither as Web link, which the service sends to the user directly on demand or alternatively as a Full licence, where the customer can also provide assistance within their own organisation.
Source: Minebea Intec
