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New training concept at Schubert

With the inauguration of a modern training centre in Crailsheim, packaging machine manufacturer Schubert lays the foundation for the expansion and relaunch of its training concept.

With the inauguration of a modern training centre in Crailsheim, packaging machine manufacturer Schubert is laying the foundations for the expansion and relaunch of its training concept. To this end, the Schubert training team will work closely with customers to develop new formats and content that are even more closely aligned with customer needs. 

As the packaging industry and machines evolve, so do customer needs in terms of training and knowledge transfer. Modern robot technology, many format changes, 3D printing in production, digital controls, data-driven error analysis - the Requirements for production management, machine operators and other skilled workers have increased significantly due to digitalisation and automation. This is currently countered by a shortage of staff and often high staff turnover in companies. Conditions that Schubert would like to take into account in its training courses and services.

Addressing customer needs for the portfolio

Together with its customers, the Schubert training team is therefore scrutinising the existing training portfolio and will fundamentally revise it.

„We listened to our customers in detail and took on board their various needs and wishes. We will use this input to further develop our training programme.“

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Uwe Galm, Director Customer Services

The move to the new training centre at the main site in Crailsheim is the first visible milestone. In the former industrial hall, over 1,000 metres of2 bright and modern premises have been created, which provide space for a spacious reception area, four training rooms with packaging machines, a lounge and other technical rooms. The training team's new offices are also located in an adjoining building in the immediate vicinity. 

„We are taking a multi-track approach with our training concept,“ emphasises Uwe Galm. „This includes not only the expansion of our training locations in Germany and the USA, but also new formats, new content and the expansion of the training team.“ In future, Schubert customers will be able to use both face-to-face and online training courses. However, the expansion of content and topics is particularly important to Uwe Galm: „We no longer think in terms of a customer's individual machine, but rather in terms of system components such as robots or image processing.“

Thanks to the modular machine concept, the Training for individual system components can basically be transferred to any Schubert machine, so that customers benefit from the training courses across the board. Troubleshooting training sessions for troubleshooting will also be based on this. „We want to take an even more illustrative approach here and offer our customers pre-produced videos without language barriers to help them,“ reports the Head of Schubert Service.

„We are increasing capacity for the new programme,“ he continues, „and not just in Germany, but also in the USA.“ A trainer is now permanently on site at the Charlotte location for customer training sessions - for the American market in terms of service and customer proximity. At the same time, Schubert will make digital training courses and videos available directly via the Transaction Network customer portal.

The portal, on which the digital CARE services of Schubert are offered, will be gradually supplemented with additional content for the expansion of the central digital service platform. With the new training concept, the already updated service portfolio and the integration into the customer portal, the result is a complete package for Schubert customers that enables them to receive services exactly as they need them.

Source: Gerhard Schubert GmbH

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