Three applications, one solution
Designed for demanding packaging tasks, the FPC5 from Theegarten-Pactec enables precise and efficient primary packaging in tubular bags.
Read more " 
The Optima Group has adapted the Total Care service programme holistically to customer requirements. Whether it's a quick production start, long-term support, spare parts supply, efficiency improvement or digital support for maintenance: the right solution is available for every challenge.
The company has risen to the challenge and managed to develop into a total solution provider for its customers: comprehensive and covering the entire life cycle of the machine. The idea behind the comprehensive Optima Total Care service programme is clear. The The focus is on the customer's success and reliable production through excellent services, because for Optima applies: „We care for our customers.“
Firmly anchored in the customer's plant
In order to be able to support customers even better and faster, the services have been adapted and optimised to the roles in the plant. The production manager of a globally active group (let's call him Tom), for example, has difficulties maintaining a high level of efficiency in production. One reason for this is that the format changeover time was previously too long.
The solution is the digital Optima Change Over Assist. With its help even inexperienced machine operators can navigate quickly and safely through a complex format changeover. This means that problems with constantly changing formats and frequently changing personnel are a thing of the past. If only Tom knew that Change Over Assist is just one of the countless little helpers in the Optima Service.
„Our aim is to ensure the success of our customers and thus deliver tangible added value. With our comprehensive Optima Total Care service offering, we can fulfil this aspiration. Only by focussing on our customers and their requirements can we achieve great things together.“
Dr Stefan König, Managing Director at Optima packaging group GmbH
Lifetime production readiness in focus
For Customised and expandable service solutions and maximum availability Optima is now meeting this challenge. To this end, the service portfolio has been honed and is now based on four pillars that combine traditional and digital services and are always geared towards the needs of customers:
- Core Services
Core Services safeguard production through installation and commissioning, optimised spare parts supply as a global supply chain partner, overhaul planning, new formats, upgrades and industry-leading maintenance systems such as digitally supported reliability-based maintenance concepts. Current guidelines and safety standards are complied with, resources are saved, the Efficiency and productivity improved and unplanned stops in production reduced to almost zeroThis is unique in the packaging industry. - Knowledge Services
Knowledge transfer through seamless and intuitively provided content helps machine operators through the daily production routine. Through Training, video tutorials and smart instructions help employees learn quickly and efficiently. Specially trained „Subject Matter Experts“ take the transfer of knowledge to the customer to a new level. Information is provided digitally and is quick and easy to find. In the event of a fault, the system uses video monitoring of the processes to point out the fault directly: The machine guides people in a lightning-fast and solution-orientated manner. - Efficiency Services
The demand for overall system efficiency is very high. Efficiency Services ensure that the system is operated with maximum availability at all times and potential is identified quickly and easily. Remote support with specific instructions in the event of malfunctions as well as process and efficiency analyses based on data are now part of daily business at Optima. This is how world-class production is achieved. - Advanced Services
Feasibility studies and simulations or research and development activities are carried out jointly at the customer's request as a „next level“ as early as the project phase in order to optimise the development of the system to the customer's needs. Expertise in consulting and product development, for example when new or alternative materials are to be used, Optima can give its customers a competitive advantage.
„With our service portfolio, we can set ourselves apart from the competition and convince customers of our comprehensive services. Having a contact person from day one throughout the entire life cycle of the system is what our customers need. And that's what we can offer them with our service.“
Michael Weber, Director Service at Optima Consumer
Central customer platform plus process topics
The central customer platform myOptima is the centrepiece of the digital orbit. The platform is available at any time and provides access to video instructions, smart instructions and digitalised documentation for the respective equipment. By providing 3D data, duplications of the system can be created, allowing machine operators to embark on a digital journey through drawings, circuit diagrams or pneumatic plans.
The targeted optimisation of all production processes requires one thing above all: valid data. The stand-alone digital process management system OPAL analyses and evaluates data, which greatly assists data science managers and process analysts, for example. OPAL records production data such as downtimes, alarms or quantity counters and generates key figures and reports on this basis. This is the only way to Transparent production, a basis for improvement measures and increased productivity possible. By now at the latest, Tom should realise why Optima Total Care doesn't just help him as a production manager. Whether machine operator, process analyst or maintenance personnel. Optima Total Care stands for holistic, user-orientated, efficient and safe service - for the entire life cycle of the machine.
More news from the magazine
Translucent paper seal labels for pharmaceutical packaging
MM Pharma & Healthcare Packaging has developed translucent, paper-based tamper-evident labels that are recyclable and contribute to greater sustainability in pharmaceutical packaging.
Read more " 
Packaging machine manufacturer in flow
In the 70th anniversary year of Hugo Beck Maschinenbau GmbH & Co. KG, the family business reached a special turning point in 2025.
Read more " 
Powerful automation for mills
How four mills master the sack with Koch robot systems - from manual labour to high performance and into the automated future.
Read more " 
Decentralised signal processing with the Schmersal Safety Fieldbox
Packaging machine manufacturer Meypack relies on Schmersal's Safety Fieldbox for safety-related signal processing. This concept benefits not only the designers, but also the users of the machines.
Read more " 
One hundred years blue tin
Since 1925, the Nivea cream can has borne its deep blue colour, white lettering and round shape - a design that has remained stable over generations, markets and crises and is now celebrating its 100th birthday.
Read more "