The motto of the new B2B shop packster.de is „Buy packaging cleverly“, with „cleverly“ meaning in this case: Buying packaging materials quickly, easily and online.
The offer under http://www.packster.de is aimed specifically at business customers, in particular Smaller B2B and online retailers and now offers packaging materials of all kinds: from corrugated cardboard folding boxes to adhesive tape. According to the company, future portfolio expansions are possible depending on the response. The operator of the new shop is Hamburger packs GmbH, a Subsidiary of the specialised wholesaler IGEPA.
The new online shop was realised within just three months in collaboration with novomind AG, which has been developing intelligent, globally applicable omnichannel commerce and customer service software for 20 years. The Hamburg-based software developers also implemented the central communication platform for electronic customer service.
„We are very satisfied with the first few weeks of our new shop. Launching a completely new web shop so quickly in these extraordinary times is not a matter of course and is therefore all the more important for us. Now in the start-up phase, it is clear that customers are already responding very well to our offer.“
Dirk Limmer, CMO from packster
At the launch of the new B2B shop, the classic email channel is available for incoming customer and contact enquiries, while the software also offers additional channels for further expansion stages - from calls to messengers such as WhatsApp.
Source: Novomind
