Service 4.0 - on site, without being there: With the Smart Glasses, the Beumer Group has developed a pioneering product that supports users quickly and easily.
Customer support technician virtually look over the shoulder of the customer's service technician and solve the problem together with him. This digital solution reduces time-consuming journeys and high additional costs.
With the Spin-off BG.evolution at the University of Dortmund the Beumer Group brings digital innovations into the company from outside.
„With the support of start-ups, we tackle a customer problem and develop so-called minimum viable products. These are minimally equipped prototypes whose market potential and customer acceptance we put through their paces,“ explains Team Leader Christopher Kirsch.
The Beumer Group can therefore decide relatively quickly whether a new technology makes sense and then develop a finished product - just like the Beumer Smart Glasses.
The employees in Dortmund developed this digital solution together with their colleagues from Beumer Customer Support and Research and Development in Beckum. brought to market maturity.
Simply put it on and get started
The employee at the machine puts on the glasses and starts the Beumer Support App via voice command. He transmits a service number and a PIN code to the hotline, and the connection with image and sound is established securely. The Beumer technician receives the same image that the customer sees. This enables him to give instructions directly and Show all relevant information in the field of vision. In this way, problems can be solved quickly and precisely.
Source: Beumer Group
