Uhlmann Pac-Systeme GmbH commissioned a complex blister line on the Chinese east coast from Germany at the beginning of March - despite extensive travel bans.
For the installation complex pharmaceutical packaging lines usually travel several Experts from the Uhlmann headquarters in Laupheim to the customer's plant, regardless of the country in which it is located. But the situation is normal in view of the current travel restrictions no longer. In order to be able to deliver reliably and meet the agreed deadlines despite the challenges, Uhlmann relied on its digital competences and close teamwork with the on-site service in China.
„We have a well-trained service team and specialist expertise, for example in the greater Shanghai area. Our colleagues are familiar with the Uhlmann lines and can also commission standard blister machines at any time. In this case, however, it was about a more complex high-performance blister line for packaging particularly large and heavy tablets for lowering blood sugar levels. The Blockbuster line had to be partially remodelled and extended during the installation. Our specialists in Germany therefore supported the team on site remotely,“ reports Jochen Scheil, Managing Director at Uhlmann Packaging Systems (Shanghai) Co. Ltd. in China.
The following was used Service Portal by Uhlmann, which includes numerous Opportunities for digital collaboration offers. For example, the experts from Laupheim were able to Switch to the operating system of the line via remote access, analyses and make settings there, as well as the service team on site. via live chat, video conference and whiteboard provide direct support. The team also utilised Data glasses on the line, to give the experts in Laupheim a direct insight into the installation situation.
„We have been working intensively with our customers and service technicians via our service portal for several years. We have now had the opportunity to use the tool for a complex new installation, including a conversion and extension. That worked very well,“ is Mathias Mayer, Team Leader Customer Support Management satisfied.
Thanks to the good teamwork, Uhlmann was not only able to guarantee the machine installation, but also a line acceptance by the customer - the so-called Site Acceptance Test - within the agreed time frame reach.
Source: Uhlmann Pac-Systems
