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Intralogistics service with a digital touch at Expresso

The coronavirus pandemic has presented many companies with major challenges. Some have made a virtue out of necessity. Intralogistics specialist Expresso, for example, has expanded its range of services to include digital options.

The coronavirus pandemic has presented many companies with major challenges. Some have made a virtue out of necessity. Intralogistics specialist Expresso, for example, has expanded its range of services to include digital options.

Removing the manufacturer's own workpiece carriers with electronic components from the production cells and storing them in racks or conveying large metal sheets from the warehouse to the laser processing area. Safely handle shepherd's crates full of semi-finished products weighing up to 25 kilos or gently transport plastic boxes containing sensitive semiconductors through several production process stages. These and other processes are part of the service portfolio of the Kassel-based intralogistics company Expresso.

The Kassel-based company's customers can rely on a constantly growing selection of highly flexible system products and also on a customisable range of services that can be configured to meet specific customer requirements. „This is one of the reasons why we can now provide every user with individualised and comprehensive support,“ reports Area Sales Manager Maximilian Kühn.

On-site consultation and digital configuration

Focussing on competencies as a problem solver and partner to the customer goes hand in hand with the concrete implementation of a whole range of services aimed at this, to enable the client to make a well-founded investment decision and to ensure the efficiency and availability of the developed system solution in the long term. The company offers detailed process, handling and ergonomic analyses as part of comprehensive on-site consultations.

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(Image: Expresso)

"By expanding our range of services to include additional factory services and digital 4.0 tools, we are now in a position to provide customers with comprehensive solutions that go beyond the supply of customised handling, transport and positioning systems."

Maximilian Kühn, Area Sales Manager Expresso

Even in the early project phases, initial solution approaches can be visualised in digital configurators and various apps, while a guide price calculator already determines the scope of costs. Further findings from real operation at the user's premises are incorporated into the development of the future handling and transport system as part of tests with sample devices.

The customer is supported in all project phases by his personal contact person. „This also applies to the subsequent after-sales services, where we are excellently positioned thanks to the now very close integration of service and sales,“ emphasises Kühn.

The Expresso system lift2move in a Zwilling factory. An employee operates the appliance.
At knife manufacturer Zwilling, the lift2move handling and conveying system from Expresso simplifies the in-house transport of shepherd's crates weighing up to 25 kilos. (Image: Expresso/Zwilling)

Many components of the newer services are based on the ongoing digitalisation of the company. Corona-related restrictions have proved to be a source of inspiration for the development of further ideas. For example, video conferencing with customers has been perfected and enhanced through the integration of digital service tools.

Source: Expresso

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