Heidelberg is using artificial intelligence to boost overall performance in print shops. The Performance Advisor Technology AI tool provides contract customers with specific and easy-to-implement instructions.
The use of artificial intelligence (AI) will also become increasingly important in the print media industry over the next few years, driving forward automation in print shops and establishing new digital business models in the market. With its Performance Advisor Technology (PAT) now has an AI-supported tool for process consulting that offers contract customers Automates concrete and easy-to-implement instructions for action that serve to improve their operating processes.
To this end, the Heidelberg Cloud, which comprises a database of more than 13,000 connected machines and information on over 60 million setup processes, will be expanded to include a module with artificial intelligence supplemented. The module monitors measurement series on the current performance of the Heidelberg machines, visualises performance anomalies and shows the customer various recommendations for action.
Performance Advisor Technology now available for Heidelberg Assistant users
In addition, PAT gives the customer a better understanding of the meaning of the individual performance indicators. A Expansion of PAT to include benchmarking of Heidelberg machines parallel with an anonymised comparison group from the Heidelberg Cloud is already being planned.
The Heidelberg Assistant (HDA) offers customers intuitive access to the AI services from the Heidelberg Cloud. The customer is free to decide for themselves which suggestions to implement and when. Each time the suggestions are implemented, the AI module learns something new about the effectiveness of the measures and adapts future recommendations to the experience gained. PAT stands for all HDA users with immediate effect in a freemium version available.
„With the introduction of Heidelberg Performance Advisor Technology, the company is demonstrating its innovative strength with regard to the digitalisation of key processes in the industry. Our activities in this area are focussed on increasing customer performance. At the same time, the company is benefiting from the increased scalability of its new data-driven business models.“ Tom Oelsner, Head of Digital Innovation at the Heidelberg Digital Unit
A intuitive collaboration and communication tool such as the Heidelberg Assistant, which now has over 3,100 users worldwide, is essential for a complex technology such as AI. With the HDA, users can already access important key figures, service contracts and services at any time and have a direct overview of the availability and efficiency of their machines.
At the same time, the HDA offers access to various products and services from Heidelberg: Customers communicate with the company online and can transmit information for technical clarification quickly and easily. The HDA is an indispensable tool for subscription customers in particular, allowing them to keep an eye on the performance of their print shop at all times.
The integration of Heidelberg Performance Advisor Technology into the HDA is therefore a further logical step in the development of the HDA. Step in the digitalisation of customer relationships, which customers benefit from in the form of improved overall company performance.
Source: Heidelberger Druckmaschinen
