The EOL Group has expanded its digital customer service to simplify access to support services. Customers can now report machine malfunctions directly via an online form on the company website and request service technicians. This enables more efficient processes and a faster response in the event of service.
With the introduction of digital functions, EOL Packaging Experts is responding to the growing demand for fast and uncomplicated service processes. Customers can submit their requests in a structured way via the website, which simplifies processing and enables a swift response from the service team. They can specify whether their machine is from A+F Automation + Fördertechnik, BMS Maschinenfabrik, or Standard Knapp. This information helps to assign the request directly to the appropriate service department, allowing a specialist to provide prompt assistance.
Enhanced Service Offerings
In addition to the option of requesting service engineers online, the EOL Group continues to offer support in the areas of spare parts, maintenance, and technical advice. Customers can also access information on the website regarding available components and services that affect machine operation and plant availability. With this digital enhancement, EOL Packaging Experts is focusing on greater efficiency and customer proximity, elevating after-sales support to a new level. However, personal contact and picking up the phone remain options.
Founded in 2017, EOL Group is a globally operating corporate group that develops tailor-made end-of-line packaging machines and automation solutions. With locations in Germany, Portugal, and the USA, the company offers innovative systems for the beverage, food, and pet food industries.
Source: EOL Packaging Experts
