For two years now, Mosca GmbH from Waldbrunn has been offering customers worldwide standardised maintenance, repairs, installations and support with machine relocations with „ONE Service“.
Now the Specialists for strapping machines A first summary: With over 2000 machines throughout Germany With a maintenance contract, there are hardly any ad-hoc call-outs to rectify faults. ONE Service thus ensures Plannability and reliability at the end of the packaging line.
„In times of digitalisation and Industry 4.0, the demands on our customers“ production processes and therefore on our machines are changing at a rapid pace. This makes it all the more important to us that our service is not only able to keep pace, but is also one of the pioneers in our industry," says Mosca Managing Director Timo Mosca.
Two years ago, Mosca therefore launched the new service concept ONE Service introduced worldwide.
Maintenance contracts for customers around the world
This fundamentally changes Mosca's approach to service. A central component of the concept are Targeted maintenance contracts around the world - an offering that sets Mosca apart from other manufacturers in the strapping industry.
„The standard is that customers only contact us if a machine has broken down. These are malfunctions that need to be resolved immediately - and cause a lot of stress, both for the manufacturer's technicians and for the customers, who can't afford any downtime in their lines,“ explains Michael Raule, Head of Technical Service at Mosca.
When Mosca service technicians visit customers today, there is usually no sign of this pressure. Over 2000 machines are now under maintenance contract and are provided according to ONE Service Standard once or twice a year checked.
„Today, we work with standardised maintenance schedules and checklists worldwide. These tell us exactly when which machine is due at which customer, what needs to be checked and which parts need to be replaced. This enables us to prevent signs of wear and tear and other damage,“ says Andreas Bulling, service technician at Mosca.
More predictability and transparency
For the customer, this means above all: more predictability, more reliability and more transparency.
„Our customers who have a maintenance contract with us know about the maintenance procedures from the outset. We remind them when maintenance is due and send them maintenance kits before the due date,“ explains Michael Raule.
Through the regular service appointments the strapping machines in Mosca customers' packaging lines run reliably and stably. If a malfunction does occur, Mosca's Technical Service is there to help. around the clock reachable.
In many cases, however, the technicians no longer need to be on the road at all. As part of ONE Service, Mosca has also expanded its Remote support expanded. The service technicians can initially troubleshoot remotely. As a rule, acute faults are also Directly via remote maintenance fixed.
An important building block for the future
Services relating to the installation and relocation of machines are also an integral part of ONE Service. This is how the overall concept supports customers, Future challenges on End of the packaging line to master.
Source: Mosca
