Customer-centred and highly flexible

Faller Packaging offers an extensive range of self-adhesive labels for every conceivable application.
Faller Packaging offers an extensive range of self-adhesive labels for every conceivable application. (Image: August Faller)

Labels are an important component of packaging in the pharmaceutical and healthcare industry. They are used on primary packaging for items such as bottles, blisters, syringes and vials as well as for secondary packaging like folding boxes. Depending on the application, they have to meet very different requirements – be it resistance to certain external influences, the accommodation of large amounts of information or protection against tampering. In order to provide its customers with comprehensive support in the selection and processing of labels, Faller Packaging in Schopfheim has set and continues to set things in motion.

Product descriptions, warnings, expiry dates and dosage instructions – doctors, pharmacists and patients find the most important information about the medicine on adhesive labels. For over-the-counter products, they are part of the marketing strategy, increasing the attractiveness to the point of sale and thus the sales figures. Equipped with batch numbers and serialised codes, they help manufacturers to make their production processes transparent and traceable, protecting themselves against product counterfeiting. In order to be optimally equipped for these and many other tasks, Faller Packaging develops labels in a wide range of variants.

Labels - more than just "stickers”

Faller Packaging offers an extensive range of self-adhesive labels for every conceivable application. Product labels, for example, complete various primary and secondary packaging with general information. In retail and logistics, they are also used for identification. Closure labels, on the other hand, have the task of guaranteeing secure initial opening protection for the products to which they are affixed. This protection has been legally required in the EU for prescription pharmaceutical products since 2019.

DryPeel Flag-Labels are multi-layer information carriers with an easily detachable, double-sided printed intermediate carrier to support clinical studies by labelling samples using detachable partial labels for documentation purposes or product labelling.
DryPeel Flag-Labels are multi-layer information carriers with an easily detachable, double-sided printed intermediate carrier to support clinical studies by labelling samples using detachable partial labels for documentation purposes or product labelling. (Image: August Faller)

Documentation labels have partial labels that can be easily detached or peeled off and stuck onto a patient record or vaccination card, for example. Therefore, they contribute to complete documentation and keep the crucial information ready. Wrap-around labels are a practical solution for round containers such as bottles or vials, while hanger labels can be used to hang transfusion, infusion and injection bottles directly.

When it comes to accommodating longer texts and large amounts of information, multi-layer labels or multipage labels are a good choice. Here, Faller Packaging dispenses with the usual film lamination.
When it comes to accommodating longer texts and large amounts of information, multi-layer labels or multipage labels are a good choice. Here, Faller Packaging dispenses with the usual film lamination. (Image: August Faller)

When it comes to accommodating longer texts and large amounts of information, multi-layer labels or multipage labels are a good choice. Here, Faller Packaging dispenses with the usual film lamination. The multipage labels are made exclusively of paper and can be recycled without hesitation thus helping to make pharmaceutical packaging more environmentally friendly. The multipage adhesive labels are available with two to 32 pages and are a combination of label and package insert. They are available in two variants: a booklet label or as a folded leaflet label.

Faller also has special temperature-resistant labels in its portfolio that are suitable for use at extremely low temperatures. The labels ensure that important information and its legibility on the product are preserved during storage and transport. The outer material and adhesive are designed so that they can also be used in extreme cold (from -196 to 120 degrees Celsius). The labels are therefore ideal for labelling COVID-19 vaccines and aseptic medicines, but also for numerous other applications. For example, cryogenics.

Special temperature-resistant labels ensure that important information and its legibility on the product remain intact during storage and transport - even in extreme cold.
Special temperature-resistant labels ensure that important information and its legibility on the product remain intact during storage and transport - even in extreme cold. (Image: August Faller)

Customers can choose from numerous design options for all products. For example, the labels can be permanently adhesive, removable or resealable and can be equipped with perforations, detachable sides and various opening options. Faller Packaging can also provide them with Braille, visible and invisible security features or a serial code in accordance with Directive 2011/62/EU.

Accompanying the customer from the beginning

Faller Packaging is a specialist for secondary packaging and offers folding cartons, package inserts and adhesive labels from a single source. The Faller site in Schopfheim, South Baden, is responsible for the development, production and sales of adhesive labels. There is a lot going on there at the moment: Faller Packaging is investing in the future and, with a new organisation and new responsibilities, will further intensify its customer orientation in the direction of service in order to grow with the customer.

“Due to the large number of variants, the vertical range of manufacturing and the valid requirements of the pharmaceutical industry, self-adhesive labels are among the most demanding products at Faller Packaging. In Schopfheim, we are bundling all our expertise in labels. We are realigning our organisation in order to be able to respond more individually to each individual customer in the future. We are developing from a supplier to a partner for our customers.”

Matthias Schmieder, Director of Business Unit Labels at Faller Packaging

Together they are responsible for the reorganisation at Faller's Schopfheim site: Tim Santo, Head of Business & Customer Centricity (l.) and Matthias Schmieder, Director Business Unit Labels.
Together they are responsible for the reorganisation at Faller's Schopfheim site: Tim Santo, Head of Business & Customer Centricity (l.) and Matthias Schmieder, Director Business Unit Labels. (Image: August Faller)

Together with Tim Santo, Head of Business & Customer Centricity, Schmieder has been responsible for the reorganisation in Schopfheim since autumn 2021. The magic word here is “Customer Centricity”. This means that Faller focuses on the needs and requirements of its customers and accompanies them along the entire customer journey – from the first consultation to analysis and storage on the shelf. Even at an early stage, the Faller experts check what the customer’s needs and specific requirements are and develop solutions for existing and future tasks, challenges and processes together with the customer. “The direct customer benefit is always in the foreground,” explains Santo. “In customer support, we therefore follow three principles – easy business, peace of mind and seamless integration. Our customers can therefore rely on simple business processes and trust that everything will run smoothly and fit easily into existing structures.” The following example shows what this looks like in concrete terms:

A large pharmaceutical customer is undergoing global restructuring within the group. Due to the market uncertainties and the significantly more dynamic framework conditions – cost structures, pricing, delivery times and regulatory requirements – the forecasts regarding the required quantities also change and with them, the planning certainties with unchanged and partly increased customer needs. “This is where our partner concept comes in,” says Santo. Together with the customer, Faller analyses the changed needs in close coordination with all departments and specialists, both internally and externally. Faller Packaging then adapts the organisation and workflows and optimises interfaces. For example, warehouse logistics and equipment are adapted to the batch sizes and packaging required by the customer. “In this way, we enable optimised processing steps at the customer’s premises, offer them a customised digital supply chain and are perceived as a solution-oriented partner,” Santo summarises.

Geschäftsjahr 2021 At Faller Packaging, the site in Schopfheim in southern Baden is responsible for the development, production and sales of self-adhesive labels.
(Bild: August Faller)

Faultless and trouble-free runability in the customer’s packaging process is also an essential aspect for the developments at the Faller site in Schopfheim. This applies to standard labels as well as to technically very demanding applications or labels with security features and serialisation.

www. faller-packaging.com

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